Pull Up is a small product made in New York for finding concerts and going with friends. This page says exactly what we collect and why, in plain English. The short version: we collect what the product needs to work, nothing more, and you can delete your account yourself in about ten seconds.
What we collect
Your phone number. It's how you sign in. If you opt in, it's also how we text you about shows. Nobody else ever sees it.
Your name and handle. Your first and last name and the handle you pick. They show on your profile, on plans you join, and on wall posts.
Taste signals. The genres you pick, shows you save or pass on, swipes, artists and venues you follow, plans you join, and how nights actually went when we ask. This is what powers your recommendations.
Picked-contact hashes. If you invite friends from your contacts in the app, we store a one-way hash of only the numbers you picked, just enough to connect you automatically when a friend joins later. We never see, upload, or store your address book, and hashes are never displayed anywhere.
Tickets you buy. Stripe, our payment service, takes your card and the email for your receipt; we never see your card number. We keep a record of each ticket: the event, the price, who holds it, and when it was scanned at the door.
How you use Pull Up. The pages you open, what you tap, and where you came from, so we can fix what breaks and see what people use. When you're signed in, this is tied to a random ID, never your number or name.
What we do with it
Recommend shows that fit your taste, run plans with your friends, send the texts you asked for, and tell the Pull Up team when you join, with one email that has your name, your handle and who invited you. That's the whole list.
We don't sell your data. We don't run ads. Your data is never shared with anyone except the services that run the product: hosting, database, text and email delivery, payments, song previews, usage analytics, and error monitoring. None of them may use it for anything else.
What other people see
Your name and handle on your profile, on plans you join, and on posts you write on an event wall. Friends you're connected with can see shows you've saved. Nobody sees your phone number, ever.
Texts
Texts are opt-in and controlled from your account page. Reply STOP to any text and they end immediately.
Deleting everything
Go to your account → delete account (in the iOS app, it's under "you"). It removes your account, phone number, name, taste signals, saves, follows, wall posts, and your spot on friends' plans, immediately and permanently. Plans you host stay live for your guests with your name removed. Tickets you bought or hold lose your name and account, but we keep the payment records, because tax and accounting rules require them. Usage records carry only a random ID, and deleting your account removes the link between that ID and you. The email the Pull Up team got when you joined stays in its inbox and in the email service's logs.
The boring but honest details
Pull Up is for people 13 and older. Data lives on servers in the United States. If this policy ever changes in a way that matters, we'll say so on this page with a new date at the top. Questions: ayushupneja@gmail.com.